Wisdom of the Earth Replacement Protection Policy

Effective immediately, the US Post Office no longer provides any level of shipping insurance (domestic or international) for packages containing essential oils, due to some of them being classified as Hazardous Goods. So Wisdom of the Earth (WOTE) has instituted an in-house replacement protection coverage program, which is less expensive than the previous insurance coverage offered by USPS, and is more comprehensive in terms of the types of loss covered.

Coverage will be provided by WOTE for the following types of loss:

*Leakage: The amount of oil lost will need to be documented by images provided by the recipient; WOTE will, at its sole discretion, determine the amount of the loss and either replace the bottle with the same sized bottle, or replace the amount leaked, together with a new label, if needed, and a new secure dispenser cap. Postage to ship the replacement will be borne by WOTE.

*Damage resulting in loss: The extent of the damage will need to be documented by images provided by the recipient. The damaged contents, as determined by WOTE, will be replaced in full by WOTE, and the postage to ship the replacement(s) will be borne by WOTE.

*Lost or stolen packages: Packages lost by the carrier, if not covered by the carrier, will be replaced and shipped by WOTE.

Due to the increase in lost, damaged and stolen packages, the WOTE replacement coverage must be purchased by the customer for us to work with you to replace orders, if necessary. If the customer does not purchase WOTE replacement coverage, we will not be responsible for replacement of product due to leakage, damage or loss.

Maximum coverage: $5,000 per package.

Cost of Coverage:

*Domestic: $1.25 per $100 value of order (before shipping); less than $100 value is $1.25. Any order value in between requires that the next $100 in coverage be purchased. For example, an order valued at $230 would require $300 worth of coverage ($3.75). The package may not be insured for less than the full value.

Effective 06/20/22

You will have the opportunity to see the cost of coverage for your order by clicking on the Shipping +  Insurance option in the check-out area, and comparing that to the Shipping Only total.  After viewing the cost, and selecting the option you prefer, you can then finish completing your transaction.  

Thank you for your patience, as this is an ever changing aspect of doing business these days.

It is our practice to include an empty, labeled 15 ml bottle with every 4 oz/120ml essential oil or nut/seed oil at no charge so that you can have a more convenient way to dispense the oil. If you do NOT want this free bottle, please add a customer note stating so and we will make sure to not include it in your order.

Current Customers:

If you normally order through your WOTE teacher or one of our Master Distributors, it is our preference that you continue to do so, as we desire to respect that established relationship, where possible.  We have created this shopping option primarily for the convenience of new Wisdom of the Earth customers, and others who order directly from us.

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